FAQ - politique de retour et d'expédition

We offer a 20-day return policy, which means you have 20 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Important: Please ensure that the shipping information you provide is accurate and complete. We are unable to offer refunds or replacements for orders that are lost, delivered to the wrong address, or go missing due to incorrect information provided by the customer. 

How to Return Your Order

  1. Email us at info@sakeenahandco.com.

  2. Include your name and order number.

  3. Specify which product(s) you want to return and the reason.

As a small business, please note that the original shipping costs will not be included in your refund and customers are responsible for covering the cost of return shipping.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Sakeenah & co. Pen

  • Custom products (such as special orders or personalized items)

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@sakeenahandco.com.

Shipping Delays and Refunds

We do not offer refunds for delayed shipping. Please wait for the item to arrive before requesting a refund. Once you receive the item, you can return it if needed, and we will process your refund accordingly after inspecting the returned item.


If you have any further questions or concerns, feel free to contact us at info@sakeenahandco.com